Ordering Information

We hope you will find our new web site easy to use. Our online shop now includes over 1,500 exciting products. There are several ways that you can place an order with us.

ONLINE. You can browse through our products by product type at the top of the screen or by themes listed down the right hand side of the screen. You can also use our search facility at the top of the screen for finding particular products, by typing in keywords, catalogue numbers or product numbers found on the backs of cards.

To purchase a product click the ‘Add to Cart' button under the product you want and a shopping cart will be produced for you. You can then follow the online instructions to purchase your goods. If you have any problems you can contact us on 01743 236 600.

EMAIL You can place your order by emailing it to info@cathtatedirect.com. Please include your credit/debit card number, expiry date and issue number with your order.

PHONE You can also phone us your order direct on 01743 236600 between 10am and 5pm Tuesday to Saturday and pay using your credit/debit card. We can assist you with any queries or any particular requirements you may have. Outside these hours you can leave a message on our answer phone and we will get back to you as soon as possible.

POST You can post an order to us at:
Cath Tate Direct, 37 Hills Lane, Shrewsbury SY1 1QU
Please enclose a cheque or credit/debit card details.

FAX You can fax your order at any time on +44 (0) 1743 236600 enclosing credit/debit card details

CATALOGUE You can email us for a printed catalogue at info@cathtatedirect.com or by clicking ‘Request a Catalogue' at the bottom of the screen. You can then post or fax the catalogue order form.

DELIVERY
There is a delivery charge of £2.25 (First Class) for the UK, at £4 for airmail to Europe and at £4.25 to World Zone One (eg USA and Canada) and at £4.50 to World Zone 2 (eg Australia, Far East)

You should receive your goods within 28 days or sooner. Orders are usually processed and dispatched upon receipt. You will be advised of any delay or if the item is not available.

We accept all major credit and debit cards.

TERMS AND CONDITIONS
Please read our Terms and Conditions of Sale prior to purchasing goods from our site.

1. All prices are in Pounds Sterling. We reserve the right to change any advertised price before you place an order. We can also accept payments made in US Dollars, Australian Dollars and Euros.

2. All products and services are subject to availability and may be withdrawn at any time. We will endeavour to keep the site fully updated with new products and removing old ones. If your order cannot be fulfilled we will notify you with an option of waiting for the product to become available or be given a full refund for the product which is unavailable.

3. Payment can be made by any major credit or debit card. Payment will be debited from your account before the despatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

4. In the unlikely event that your product is lost or damaged in transit please contact us in writing. In the case of non-delivery please wait 28 days from the date of your order in case it has been delayed. In the case of damaged goods please retain the product and contact us within 7 days of receipt.

5. Any complaints will be processed and rectified as soon as possible. Our complaints procedure is detailed below.

6. A confirmation email is sent to you after the placing of an order and another after despatch. Detailed receipts are provided with the order.

7. You have the right to cancel your order within seven working days of receiving the goods. A refund will be sent within 30 days subject to goods being returned in perfect condition.

DATA PROTECTION & PRIVACY POLICY
We are committed to protecting your privacy and will only use the information we collect about you lawfully in accordance with the Data Protection Act 1998. We request your name and address to enable us to provide you with an efficient after-sales service but we WILL NOT pass your name and address to ANY third parties. If you make a purchase you will be added to a customer database for the future receipt of our printed mail-order catalogue unless you specify otherwise. If requested you may also be added to an e-mailing list to be notified of new products and special offers. We will give you the chance of refusing any marketing email from us. We hold your name, address, phone/fax number and email address. We do not hold your credit/debit card details. To contact us about privacy matters please email info@cathtatedirect.com

SATISFACTION GUARANTEED
If you are not entirely satisfied with your purchase, you can return it within 14 days of the despatch date with your receipt, providing the goods are not damaged, and you will receive a full refund.

NOTHING IN THE ABOVE GUARANTEE AFFECTS YOUR LEGAL RIGHTS (Your statutory rights are not affected)

SECURITY
All credit/debit card transactions are processed by WorldPay plc who are a leading specialist Internet payment processor. They started trading in 1993 and utilise the following technologies to ensure safe transactions: Secure Socket Layer - all transactions are encrypted to SSL 128 bit using Thawte digital certificate technology. To contact us about site security email info@cathtatedirect.com

FEEDBACK AND COMPLAINTS PROCEDURE

Cath Tate Direct is keen to ensure that you are completely happy with the products you purchase from us. We welcome any comments or suggestions on the web site or on any of our products.
We view any complaints as a way of helping us to improve the site and our service to you. We aim to ensure that we:
* treat complaints seriously and deal with them properly
* resolve complaints promptly and informally whenever possible
* learn from complaints and take action to improve our service

What to do if you have a complaint You can complain about Cath Tate Direct, or a member of its staff, in writing, by fax, by email or by telephone. Please make your complaint direct to info@cathtatedirect.com

What happens next If you complain over the telephone, we will try to resolve the complaint on the spot. Similarly, if you complain in writing, by fax or by email, we will try to respond promptly.If you are not happy with the initial response you receive, you can get back in touch with us and we will do everything we can to resolve the complaint to your complete satisfaction.

FAIR TRADE & ENVIRONMENTAL POLICY
Cath Tate Direct endeavours to source goods produced by individual women's businesses or by ethical businesses and co-operatives. We purchase our goods from businesses which employ trade-union labour to produce them. We would not knowingly purchase goods from a supplier who did not pay the statutory minimum wage to its workers. We will seek to improve the 'fair trade' sourcing of our products by always requesting information about the conditions under which products are made.
Cath Tate Direct uses recycled paper for its printed colour catalogue and endeavours to bring an understanding of environmental matters to its everyday working practices.